To support this approach, Go Live undertakes comprehensive end-to-end management practices that include the planning and implementation of front and back office tasks and the control of the activities carried out by our agents in South East Asia and Latin America.
We are committed to improving your game and can work with you to provide a strategy. Not all companies or industries are suited to a BPO solution. There are many factors that your customers expect, especially within Australia and New Zealand. We are able to provide you with short term proof of concepts that can show you results fast. Once you see the results we can then discuss the quality of service delivery and how we can reduce overall operating costs, thereby maximising the opportunities for you.
Not only that, we partner with leading technology companies overseas that can add e-commerce solutions, marketing campaigns to promote your business, low telephony products, chat bot integration, and a myriad of other UX/CX services that can integrate to your current digital platforms, for a lot less than you would expect.
With project management being core to the success of any project, Go Live’s project management team consists of Program Managers, Senior Project Managers, Project Managers, Business Analysts and Project Coordinators.
Our team have attained industry-recognised credentials and memberships from the AIPM (Australian Institute of Project Management), PRINCE2 (OGC), MSP (OGC) and PMI (Project Management Institute). This demonstrates our highly competent delivery skills.
Programme and Project Management is a key component for delivering successful outcomes, which is why Go Live uses best practice program and project management standards to deliver our solutions to customers. Our delivery capabilities are underpinned by: